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  • How do I create a child account?
    All children under 13 years old must have a child account. In order to create a child account, a parent account must first be created. Once a parent account has been created, click on the 'hamburger' icon in the top left portion of the profile tab. Scroll down to the bottom of this panel and click, 'Add Child Account'. This new child account profile will be accessible from the parent account until the account is transferred.
  • How do I transfer a child account from a parent account?
    Navigate to the menu section of the child account and click 'transfer ownership'. This will permanently disconnect the child account from the parent account.
  • Can I create and connect more than one child account with a parent account?
    Yes, you can add unlimited child accounts to a parent account from the parent's profile.
  • Can I use the app if I don't live in the United States?
    At this point, the Ballplayer app is only accessible to accounts with a phone number residing within the United States. We understand there is international interest, and we are hoping to expand accessibility soon. Subscribe to our newsletter towards the bottom of this page to be informed of when this update occurs.
  • How do I create a team?
    After you have created your own individual account, you can create a team by navigating to the profile tab and selecting the blue circle button with a white plus in the middle. From there select, 'Create New Team'.
  • How do I test or practice scorekeeping?
    Click the menu icon, then click 'Practice Scoring a Game'. Keep in mind the game data will not be saved after exiting or completion. The scorekeeping flow was designed to be intuitive for first-time scorekeepers on Ballplayer! If extra help is needed, we recommend watching tutorial video, 'Scorekeeping Basics', accessible here.
  • How do I schedule a game?
    Schedule in Advance: Click the team profile, click the three dots in the top right section of the team page, then fill out the info. The ability to schedule practices and events is coming soon! Start a Nonscheduled game: Click the scheduling tab, click 'Quick Game' in the top right section of the page, then fill out the info.
  • How do ghost players work?
    Player stats will accumulate prior to each player profile being claimed or the team invitation being accepted.
  • What can fans of my team see?
    Followers of a team can view team schedule, stats (if public), live game updates, post game summary, and more!
  • How do team messages work?
    A team message thread is automatically created after a team is created. All members of the team will be automatically included. Any other user can be added at any point by clicking on the three dots in the thread.
  • Can I keep stats for just a single player without scorekeeping for the whole team?
    Unfortunately not at this time. In order for any player stats to be recorded, a coach, manager, or team admin must scorekeep the entire game for the team.
  • If I scorekeep a game, will stats for both teams be saved?
    No. Only stats for the team you have score keeping capabilities for (or the selected team if you have score keeping capabilities for both teams playing) will be saved.
  • How do I give feedback?
    We greatly appreciate any and all feedback! 1. How to report a technical error (bug/crash): Please screen record/shoot the issue as it occurs in order to give our developers the best sense of what went wrong. You can then submit this video/image here or by clicking on 'Give Feedback' within the menu section of the app. We appreciate your patience as we perfect the stat-keeping app of the future! 2. How to give general app feedback: After gaining familiarity with Ballplayer features and functionalities, we would greatly appreciate the completion of this quick, three-minute feedback form. Thank you! 3. How to get your questions answered: Scroll to the very bottom of this page and leave us a message. A member of our team will respond as soon as possible.
  • I need additional help.
    Scroll to the very bottom of this page and leave us a message. A member of our team will respond as soon as possible!
  • How much does Ballplayer cost?
    Confirmed plans: Free: It has not yet been announced which features will be included in the free plan, but will consist of all basic features. Premium: It has not yet been announced which features will be included in the Premium plan, nor has the cost been made public. However, all profiles created by March 6th will receive a blue checkmark, signifying free Premium Features for life.
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